Frequently Asked Questions

Here are answers to some frequently asked questions we get from time to time. If your question hasn’t been addressed below, please contact us at hello@carlacoulson.com.

Shipping & Delivery Times

Do you ship worldwide?

Yes. We ship our fine art prints globally. Shipping costs are calculated on the checkout page before the payment is processed.

If you are in Australia, New Zealand, the United States, or Canada, we have authorised partners who print, frame, and deliver our fine art prints directly to you. If you’re ordering from these locations, we highly recommend using their services as their lead times may be significantly shorter as they can ship your orders locally.

Changes in our Delivery Process due to COVID-19: All fine art prints are shipped directly to you from our fine art photography lab and you will receive SEPARATELY the Certificate of Authentication with a numbered security hologram and a matching hologram to attach to the back of your framed artwork. The Certificate of Authentication states the name of your print, the edition number, the material it’s printed on, and it is signed by the photographer.


I’ve ordered a print, when will I receive it?

Please view our shipping information page for details.


Returns

What is your returns policy?

Please see our returns policy for more information.


Fine Art Prints

What print sizes do you offer?

My limited edition prints come in the following sizes:

  • 20 x 30 inches (50 cm x 76 cm)
  • 32 x 48 inches (81cm x 121cm)
  • 36 x 54 inches (91 cm x 137 cm)

I also offer an open edition size in 12 x 18 inches (30 cm x 45.72 cm) for my Young Girl In Bloom series.


What is the difference between a limited edition print and an open edition print?

A limited edition print is available only in a limited quantity. It is numbered and comes with a Certificate of Authenticity with a numbered security hologram and a matching hologram to attach to the back of the print. An open edition print is not numbered and is not limited in quantity.


Do you offer custom sizes?

Yes. If you find that the sizes available on my shop don’t quite fit your space, or if you want a particular print in a larger size, we’re happy to print it in a custom size for you. To get a quote or arrange a custom order with us, please reach out to us at hello@carlacoulson.com.


How are your prints made?

My images are printed with archival inks onto Hahnemühle 310 gsm matt rag paper with a small white border. 


I ordered a print from the Young Girl In Bloom series. Why does it look blurry up close?

The film grain and blur on the prints from my Young Girl In Bloom series are intentional. In creating this series, I was inspired by that particular moment in a young woman’s life when they are slowly transitioning from their teenage years into adulthood but aren’t quite there yet — when they are on the verge of greatness but often they don’t realise it. With the motion blur and grain in the images, I wanted to evoke the feeling of haziness and ever-changing emotions that come during this period in life, and hope to inspire women to look within at their own beauty, find their uniqueness, and tap into their power.


Do you offer framing?

While we don’t offer framing services on my shop, we work closely with framers in Australia, Canada, and the United States. If you wish to order a print of mine and have it framed at the same time, you can reach out to Forman Art & Framing if you’re from Australia, or to On The Wall Framing if you’re in Canada or the US.


I have a question that hasn’t been answered, how can I contact you?

Please email us at hello@carlacoulson.com and we’ll send you a reply as soon as we can.