Shipping Information

Do you ship worldwide?

Yes. We ship our fine art prints globally. Shipping costs are calculated on the checkout page before the payment is processed.

If you are in Australia, New Zealand, United States, or Canada, we have authorised partners who print, frame, and deliver our fine art prints directly to you. If you’re ordering from these locations, we highly recommend using their services as their lead times may be significantly shorter as they can ship your orders locally.

If you’re ordering form Australia and New Zealand: Forman Picture Framing

If you’re ordering from the United States or Canada: On The Wall Framing

Changes in our Delivery Process due to COVID-19: All fine art prints are shipped directly to you from our fine art photography lab and you will receive SEPARATELY the Certificate of Authentication with a numbered security hologram and a matching hologram to attach to the back of your framed artwork. The Certificate of Authentication states the name of your print, the edition number, the material it’s printed on, and it is signed by the photographer.

When will I receive my print?

All fine art prints are custom printed just for you and new print orders are processed within 2-3 business days from the date they are placed on our website. Processing, printing, and transit times are between 9-15 business days, depending on where the print order will be delivered. Print orders that are placed during a bank holiday or the weekend will be processed within 2 business days from the following day. You’ll be able to see the approximate transit time for your order at checkout.

If you are ordering a Limited Edition Print (prints that are sized 16 x 24 inches or larger), you will receive a Certificate of Authenticity separately which is dated and signed by the photographer and attached with a security hologram.

Please note that weather conditions, natural disasters, and unique circumstances beyond our control can affect delivery times. If there is a service disruption with the courier for your shipment, it will appear on the provided tracking information.

How are the prints packaged?

All fine art prints are printed on acid-free Hahnemühle 310 gsm matt rag paper, rolled safely and shipped in reinforced cardboard tubes.

Can I track my order?

Yes. All fine art prints are sent through courier services and you will be notified with a tracking number once your delivery is on its way.

Do you accept returns?

Please check our return policy for more information.

Need more information?

Please feel free to contact us with any enquires regarding Carla’s work.